The Shop Flaw — Confessions of a Retail Worker

The Shop Flaw

—Retail was just the beginning

Conversations about work, creativity, brands, ambition and figuring things out as you go.

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The full run · 36 episodes

Every episode, in one place

Hit play for the whole back catalogue. Filmed episodes also live over on YouTube.

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Straight off the shop floor

Clips

Sixty-second confessions, hot takes and behind-the-counter moments. Tap to play — nothing loads until you do.

Got something to say?

A story. An idea. A confession. A turning point.

I left retail. Now what?★A customer returned a candle. Fully burned. To the base.★Career imploded. Only retail therapy can help.★Head office visited. We hid the broken till behind a plant.★She tried on fourteen coats and bought a keyring.★My manager scheduled me to work my own leaving drinks.★Someone paid £900 in coins. We counted it. Twice.★The mystery shopper was my mum.★

Want to appear on the show, collaborate, share your experience or just get something off your chest? Drop us a message.

Email hello@theshopflaw.com

As seen & heard

From stockrooms to startups

What started as anonymous retail confessions grew into a podcast featured across national and international media, and listened to by hundreds of thousands of people.

Daily MailInside the strict rules of working at Harrods The SunThe dress code & skincare rules of Harrods staff The US SunA former Harrods employee tells all Inside RetailThe shocking reality of return-to-store GlassdoorWorklife Pros feature

Timothy has started making things again.

Follow along

Jasmine has started making things again.

Follow along